MPH WMSReturn note macros
Reusable snippets for return decline notes
Declining a return requires a reason and a note. The note is what the customer reads, so it has to be clear and consistent - and writing it fresh twenty times a week is how it stops being either.
A macro is a saved snippet you can drop into that note.
Requires returns:create. Find them under Settings → Return note macros.
Creating macros
Give each a short name and the text it inserts. Write one per decline reason you actually use:
| Reason | Macro text, roughly |
|---|---|
| Return period ended | State the window, the order date, and what you can offer instead |
| Final sale | Point at the terms accepted at purchase |
| Used or damaged | Describe what condition was expected and what arrived |
| Missing parts | List what should have been in the parcel |
Using one
In the decline dialog on a return, pick the reason, then use the macro picker to insert the text and edit it for the specific case. See Returns.
Advice
Keep macros factual and short, and leave room for one specific sentence about this customer's parcel. A decline that reads as a form letter generates a complaint; the same decision with one specific sentence usually does not.